Appointment and Walk-in

We recommend booking an appointment in advance to ensure your preferred date, time, and technician. Walk-ins are always welcome and will be accommodated based on availability. For walk-ins within the last hour before closing, please call ahead to check availability.

Please arrive at least 5 minutes before your scheduled appointment. Guests arriving more than 10 minutes late may need to reschedule or will be accommodated as a walk-in, subject to technician availability.

Service prices listed on our menu are starting prices. Final pricing may vary depending on nail length, shape, design complexity, or additional services requested. We encourage guests to ask for an estimate before their service begins.

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Cancellation & No-Show Policy

If you need to cancel or reschedule your appointment, we kindly ask for at least 2 hours’ notice.

Repeated no-shows or excessive last-minute cancellations may result in restrictions on future bookings.

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Refund & Service Guarantee Policy

Your satisfaction is important to us. If you have any concerns about your service, please let us know before leaving the salon so we have the opportunity to address them.

Because our services involve time, skill, and sanitary products that cannot be reused, we do not offer refunds for completed services.

We proudly offer a one-time complimentary correction for workmanship-related issues within:

• 3 days for regular polish services
• 7 days for gel polish, Gel X, builder gel, acrylic, dip powder, and other nail enhancement services

Our service guarantee does not cover:

• Change of mind or color preference
• Normal wear and tear
• Accidental damage
• Improper aftercare
• Services performed by another salon after your visit

Please contact us as soon as possible if you experience any issues so we can schedule your correction within the applicable guarantee period.

For the health and safety of our guests, please inform your technician of any allergies, injuries, infections, or medical conditions before your service begins. We reserve the right to refuse or modify a service if a condition may pose a health or safety risk.

Children are always welcome; however, for everyone’s safety and comfort, children not receiving services must be supervised by an adult at all times.

While we do our best to help safeguard your belongings, New York Nail Bar is not responsible for lost, stolen, or damaged personal items.

We are committed to providing a relaxing experience for every guest. We reserve the right to refuse service to anyone displaying threatening, disruptive, or inappropriate behavior.

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Privacy Policy

We respect your privacy and are committed to protecting your personal information. Information collected through our website or during the appointment process is used solely to:

• Schedule and manage appointments
• Communicate regarding your services
• Send promotional offers or updates if you choose to opt in

We do not sell, rent, or share your personal information with third parties except when required by law or as necessary to process your appointment.

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Terms & Conditions

By using our website, booking an appointment, or receiving services at New York Nail Bar, you acknowledge and agree to these salon policies.

Policies, pricing, promotions, and services are subject to change without prior notice. We reserve the right to update these Terms & Conditions at any time.